Passenger Review

Sunwing Airlines review by Daria 2017-04-26

2 / 10

25 April, 2017 by ar

Economy Class

I have flown with Sunwing several times and never been very impressed, but this time they really outdid themselves (and not in a good way). My boyfriend and I booked an all inclusive trip to Mexico leaving May 5th, scheduled to arrive in Puerto Vallarta at 11pm. They just informed us they have changed our flight to now arrive at 3am, and also our hotel booking so we don't get our room until check in at 3pm the next day. This means we will be at the hotel for close to 12 hours before getting a room, and will also be there around 4am with no room, and when nothing is even open for breakfast. What are we supposed to do at the hotel between 4-7am with no room to sleep in? I understand that flights change, but at the very least they should ensure we have a room to go to if we get there in the middle of the night!! We called Sunwing to complain and they said there was nothing they could do, sure they could book us the room for that night but it would cost $150 extra on top of the package we already paid for. After this I will never be flying Sunwing again.

0

Comments

No comments yet, be the first to write one.

Sunwing Airlines

Sunwing Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline