Jetstar review by C. 2015-08-02

Jetstar insists frequently enough during the online ticket purchase process that passengers must get to the airport 2 hours prior to departure which we dutifully did, arriving a bit before 4 am. Got our baggage tag and got in the queue. Then they proceeded to call every single passenger whose flight were departing before ours, regardless of where they were in the queue. At one point the front line stood still for more than 49 minutes whilst jet star personnel were pulling people out of the other lanes and getting them checked in. When we finally got seen -after a riot nearly broke out, the check in guy told us we had less than 5 minutes to get through security and make our flight. We had to run like mad. Our flight was at 6:05 am!! We left our home at 3:20a!! . I don't care about the pay per use for extra stuff like bags, food, seat assignments etc...it's a nuisance but fine. The lack of coordinated routing for passengers and organization at the airport is simply not acceptable, causes unnecessary distress and anxiety and makes everything else about this airline lose its value.