Iberia and Iberia Express review by Samantha 2016-10-24

Please do not fly Iberia, they do not deserve your money. In May I flew to Cuba from London with what was meant to be a short stop in Madrid. On getting to Madrid, the flight to Havana was delayed.... these things happen so we weren't panicked. However, the length of the delay kept changing on the board,1 hour grew to 5. We were told to go to hotel for the night, but despite leaving the airport at 2200 I didnt see a bed until 0100. It was HORRIFICALLY organised. The delay was 21 hours in total and we should have been entitled to compensation. But on returning an logging a complaint I was told it was extraordinary circumstances. It was not 6 months later, countless emails, asking the Aviation Authority to get involved and the threat of legal action meant they admitted they were at fault. All contact was through a "do not reply" email address and it was impossible to talk to anyone. Please do not fly this airline. Whilst the flights were good once something went wrong it was near impossible to get an answer.