Passenger Review

Delta Air Lines review by Katie 2016-05-06

2 / 10

05 May, 2016 by ar

Premium Economy

Delta has the rudest, most condescending staff I have ever encountered. From the lack of signage and direction inside the terminal to the apathy and ambivalence of the supervisor and all staff members, I will happily travel on any other airline before driving or walking to my destination to avoid Delta. We arrived 3 minutes late to check our bag due to misdirection and watched the available representative sit behind her counter and take a drink. When we helped, the clerk told us not only could she not check out bag but that it could not be sent on a later flight. We booked in advance, upgraded our seats and were treated with contempt and indifference. I will always be grateful to the supervisor, John, at LAX for showing me what Delta's true core values are. Disregard to customers, lack of service and a utter lack of professionalism. Every passenger deserves to be treated with respect and dignity, and there are plenty of airlines that will accommodate my needs without sacrificing basic customer service.

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Delta Air Lines

Delta Air Lines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline