Kuwait Airways review by banth 2014-02-17

PLEASE DO NOT ENTRUST YOUR TIME, MONEY, HOLIDAY, PLANS, LIFE WITH THIS HORRENDOUS COMPANY!! I can quite honestly say using this airline was one of the worst experiences in my life! I'm pretty sure I've never come across a company as blasé and shady as this, I mean they're supposed to be an airline for God's sake, not some two bit cowboy building firm! We were booked to 'travel' with KA to Sri Lanka from LHR on the 1st of February. But the flight was 'delayed', it was basically cancelled but these shucksters didn't want to say that. Instead, the flight remained on the board with a 'Please wait' attachment for a full 14 hours!! If this wasn't bad enough, the ground staff were a mix of a bunch of morons, whose incompetence was breathtaking, and some very shady people who seemed to like lying. In the first, most infuriating insatnce of incompetence, those of us in the queue to check-in our bags (we were third in said queue) were told to wait in line whilst stragglers arriving late were told exactly where the queue led to; another desk where transfers and such would be arranged. The ground staff, may well think 'oh ok, I'll wait...it'll gimme a chance to scratch my butthole' but obviously, no-one is gonna queue up to queue somewhere else if their flight is at risk. So the result was that these latecomers got to the front of the queue to get transfers, hotel places etc....and we, maligned and increasingly distraught, were left with nothing but the company of ground staff. Later on, it became clear that KA had given many passengers a hotel stay in light of the cancellation. This was confirmed by a call I placed to their London office. When I asked why some passengers had received this and others not, the guy simply said 'I dunno'. Why hadn't the instructions for such things gone out in a more organised fashion? 'After I give the instructions, what can I do?'. Yes, quite. This could be Kuwait Airways' new slogan. It'd be more accurate than the guff they put on their PR now. When I asked about the hotel debacle to one of the ground staff, she lied as if this was company policy, 'Hotels were never offered'. In fact, there was a pattern of preferential treatment on all the flights. My tip: be Kuwaiti or white. If not, yeah they're not gonna care about you.