Cathay Pacific review by L 2016-09-10

My husband and I had food poisoning on a recent flight from HK to Sydney. Vomiting and diarrhoea for most of the 8 hour flight. Horrendous. We believe it was from the 'hot' breakfast on the first long flight from Manchester to HK. We only had 1 1/2 hour transfer at HK airport and we did not eat or drink there. On advising flight crew as we disembarked (hard not too as I vomited in bathroom as plane was taxiing to gate) they were sorry to hear it but made no report or follow up. On getting home from the airport my husband then spent 2 full days in bed, and I spent 24 hours. We contacted customer services and provided completed forms, as requested. We received acknowledgement of the forms (2 weeks after the flight) and were advised that the forms would be sent to the catering team and we would hear back. 5 weeks on from the flight and we are still waiting for feedback. We had expected that with a food issue there would be prompt action. Wrong. Our first time with Cathay - we had expected it to be a quality experience. Extremely disappointed and will not be travelling with this airline again. Much prefer some of the other major airlines in every aspect.