Swiss International Air Lines review by K 2016-07-13

Poor service in Bangkok for transit customers and hopeless with small children - even in Business class; we travelled Business Class from Sydney-Bangkok-Zurich-London on a Swiss ticket (TG to Bangkok) Swiss do not arrange transit accommodation in Bangkok or lounge access for long transits, their office only opens three hours before the flight to get a boarding pass to get in the lounge, so you are 'on your own' with no baggage and have to arrange your own hotel and visa. (my wife needed to pay for visa on arrival) On both Swiss legs they failed to give a bassinet for our two month old baby, 14 hours of flights in total. The crew tried of the first flight tried their best to help and messaged Zurih to ensure the second flight would have a bassinet but there was still no bassinet. Our babies ticket was almost USD$1000 so we expected something for the $$$. Very disappointing, though the crew tried, clearly the systems don't work. Contacted customer service and no response for three weeks and counting.