Passenger Review

American Airlines review by Holly

6 / 10

17 June, 2019 by Holly Hamilton

Economy Class

American Airlines magazine American way... American Airlines lost their way. Big business and the profit supersedes the consumer and humanity. Lack of morality and ethics with no regard to how their greed negatively impacts people’s mental and physical wellness by the resistance to apply logic and refusal to provide compassion. This broad statement excludes, in our experience 2 people out of the 16 that were required to have interactions with through this horrendous traveling experience. We were informed that this new business model is being enforced you the CEO and stakeholders. This business model actually involves punitive recourse towards any gate agent that attempts to show compassion. The lack of professionalism, compassion, or basic human approach to people was actually condoned by a supervisor by saying, “ the agents tell you whatever they need to to get you to go away...that’s how America is now”. My reply was that may be the American Airlines way but the America I know and love still has compassion, stands by words that are said and promises made, my America will treat people with respect.

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American Airlines

American Airlines

Overall Value for Money

n/a

Seat and Cabin Space

4

Customer Service

1

In Flight Entertainment

4

Baggage Handling

4

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline