SriLankan Airlines review by J 2017-07-05

Having recently travelled on multiple Sri Lankan Airlines flights I can confirm the other passengers complaints of old and tired planes, disappointing in flight entertainment options and very poor food (both in terms of taste and also rapidly running out of options). However, all of this could be overlooked if some attention was given to improving customer service!! The ticket prices are not cheap, so to find yourself being spoken down to by arrogant and rude staff from check in through to on the plane is simply unacceptable. On every flight we took, we were taken aback by how rudely the staff spoke to us at all times during - it didn't seem to matter which class we flew either, we were met with short, sharp responses in business and economy! Customer services can really make or break a trip, so if you value being treated well and spoken to politely then I would not recommend booking with Sri Lankan.