Cathay Pacific review by Dave 2016-11-11

First off, I'm not one for airing dirty laundry. In today's age of social media it's all too easy to shoot from the hip when wounds are still raw. I'll state now I've emailed twice, used social media and filled in the email form and have left it a fair amount of time and have had no response from CP. This in itself is shocking. Secondly, I travel for work quite a bit. This is not boasting, I'm just illustrating that my opinions are formed from experience, not just a one off. Flying is a pain in the backside but a necessary evil and most of the time everything is made bearable by hardworking staff who get little credit for the job they do. Over the last six months I've done several trips from LHR to HKG. Company policy has changed and my airline has switched from BA to CP. No dramas. However, my first flight from LHR to HKG which is supposed to be 11 hours took 33 hours. Some things were beyond the control of the crew (passenger heart attack for example) but the at first apathetic behaviour, then the inept management lead to a catalogue of errors. When re-routed to Schiphol I spoke to one of the medics attending the sick passenger and they were so frustrated they actuall