Terrible customer service. Lost luggage for 4 days on one flight. Compensation was $50 US each. The next flight we were booked full fare business class from Nadi to San Francisco. The day of the flight it was cancelled due to “reschedule planning”. I believe it was because they did not have enough passengers. We were delayed for 2 days and only offered travel coupons for a future Fiji Airways flight. They did not compensate us for any of the additional expenses for accommodations or food for the additional 2 days.
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Fiji Airways
Overall Value for Money
3
Seat and Cabin Space
4
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
4
Meals and Beverages
3
Recommend Airline