Swiss International Air Lines review by Matt 2017-06-18

I had a horrible experience with Swiss Air. Our flight departing from JFK to Zurich. Our flight into JFK was delayed by 5 hours (not Swiss's fault) and we had only an hour to catch our flight to Zurich. Upon checking in, I was informed that I could not travel to Switzerland because my passport expired within 3 months of the date we were returning. This is apparently a federal thing if you are not aware, so update your passport. Swiss not only refused me carriage, but the woman checking my wife and I in actually laughed at us. She told us we were the third party that day she had refused passage to due to this exact issue, and apparently this amused her. My wife, overstressed from the long delay, broke into tears, and the agent said verbatim, "I don't see what the issue is, you just have to change your flight by one day." The issue is I had to pay $350 to change my flight. This is after giving my passport information to Swiss both when we bought the ticket and when we checked in 24 hours before our flight and no red flags were raised. Awful Service and rude staff for a mediocre flight with less than average leg room. I will never fly Swiss again.