British Airways review by Neera 2014-04-26

For those who want the nutshell, we were booked on a British Airways flight from San Francisco to New Delhi with a connection in London Heathrow. Our flight to London was late so we missed our connection. We were rebooked with a 90 minute connection through Munich. This flight was also late. We were then rebooked with a 60 minute connection through Paris and this flight also took off late. With each rebooking, I asked for a longer connection and the agent argued and guaranteed there would be no delays. We refused another connection in Paris and were put on the direct flight the next day. My husband's suitcase was sent from London to Delhi on a BA flight. We found this out from the Air France agent when we were in Paris. When we arrived in Delhi, we spent 5 hours arguing with the BA desk before they released our suitcase. Someone from another airline informed us that there was a fee to get the suitcase out of storage and the airlines did not want to pay. The fee was approximately 6 US dollars. When we found out the real situation we said we would pay the fee. We will never fly British Airways again and hope you do not either. For those who want the details, see below: COMPLETE INCOMPETENCE WILL NEVER FLY AGAIN My review is very overdue. I booked a trip from San Francisco to New Delhi in Dec 2012. The connection was in London Heathrow. First we missed our connection in Heathrow because our flight from SFO was late. They put us on a new flight connecting through Munich that had a 90 minute connection. I asked for a longer connection, but the airline insisted I would be fine. The flight to Munich was late. We missed our connection again. The airline did retrieve my suitcase & put us in a hotel. They also rebooked us on another BA flight the next morning to Paris, then on an Air France flight to New Delhi. This time the connection was 60 minutes. The airline promised there will be no delay. They said the flight is the first flight in the morning and there will NOT be a delay. They took us to an outdoor location to catch the shuttle for the hotel. Well it was snowing in Germany. We stood there for 30 minutes then realized we were in the wrong location. Locals were kind enough to direct us to the proper shuttle stop. We had 2 hours of sleep. The next morning we boarded the plane. However, the plane sat on the ground for 60 minutes. They underestimated how much time was needed to board the luggage. Then after loading the plane they had to de-ice the plane. We knew we missed our connection.When we arrived in Paris the Air France informed us my husband's suitcase had been sent to New Delhi from London on a British Airways flight and would be in New Delhi when we arrived. We refused another connection in Paris and stayed in a hotel that night. The next day we arrived in New Delhi. The BA luggage desk said the suitcase is in the warehouse and it will be an hour before someone can bring it out. We waited the hour. Someone new was at the desk. They told us to talk to Air France since we arrived on Air France. Air France said they cannot help us because the suitcase arrived on a BA flight. To make matters worse. Air France and BA were standing at the same table & refusing to talk to each other. My husband and I were screaming at the fact that they had our luggage but would not relinquish it. Those around us swore they would never fly BA again. Finally, a gentleman from a 3rd airline explained that the suitcase was in a government warehouse and you had to pay a fee to get it out. He said neither airline wanted to pay. The price was 6 US dollars. BA said it's not about the money and paid the fee. Also, the warehouse was located behind the desk & someone was in the room when we initially arrived. Everyone I have told this story too will never fly BA again. I hope those reading this will also never fly this airline. I am not someone who cuts off an entire business for one bad experience, but I will NEVER fly BA again!