Qantas review by Jason 2016-03-29

Staff are generally friendly and deliver good service. The airline's safety record is obviously reassuring as well, and they do appear to keep on top of assigned security and safety tasks. Flight crew are awesome, but call centre staff usually seem to be more interested in terminating the call quickly, regardless of what your problems are. I have no issue booking a single sector trip with Qantas, but refuse to book flights through their website that include code shares - I have experienced issues where the flight is listed as "QF###" but has a different operator. Despite booking online with Qantas, and having a contract of carriage with them, Qantas will take almost no responsibility for any issues that you experience with a partner airline. Other than that - decent airline all around.