Check in at Hanoi flight vj471...I was a little early so the lady at desk 106 advised me to queue at the line clearly marked 'vietjet' at gate 116 for 15 minutes...10 minutes later a woman sat down at checkin and 2 men approached her with bags etc so she accepted them and they and three other people that skipped took 45 minutes to checkin !!What nonsense unable to control a queue...because this happened(she let it happen) id i creepy little guy almost in my backpack trying to overtake me(so unsafe for a woman travelling alone!)....what a horrible experience so unprofessional....when i complained at the counter the girl was glib and said 'so sorry' she had no name badge no employee identity visible ...when i asked her where to complain she said the queue wasnt her responsibilty... but the queue is for vietjet!!!
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