Cathay Pacific review by Gordon 2016-06-25

Two months ago, I was searching for a one-way air ticket from the Japanese KIX airport to the JFK in the Cathay Pacific airlines US web site, and found a flight (CX503/CX846) for $872. I booked that flight from the Cathay Pacific US web site, but somehow it redirected me to its Japanese site and charged me 95,590 Japanese Yuan. After the booking, I found out the charge is more expensive than the initial $872 fare shown on its US web site. Therefore, I cancelled the booking online since its US web site says it is free cancellation within 24 hours. I expected to get the full refund for my cancelled booking. However, Cathay Pacific charges me 30K Japanese Yuan for the cancellation. They said my booking was booked through its Japanese site, which has a different cancellation policy. But my booking was initiated from the US site and redirected to its Japanese site without any warning. It is a totally fault of Cathay Pacific airlines, but I am asked to paid 30K cancellation fee.