KLM review by Molly 2016-08-14

What an exceptionally bad airline. Will never fly with them again. They lost all 4 of our bags and have done next to nothing to help locate them. They left us (a family with two young children) stranded in a foreign country with nothing more than the clothes on our backs for more than a week and counting. It was up to me to do the research to get a number at the airport where we could get at least some information. Turns out, KLM turned our bags over to a questionable courier company who blatantly disregarded the address we provided and delivered our bags to a completely different town that happens to have a street by the same name. They dropped the bags with a random stranger and took off. Now nobody knows where our bags are, who signed for them, or if we will ever see them again. We were specifically told on numerous occasions by KLM that the courier was on his way, so we didn't dare leave our holiday rental flat. Our entire holiday has been ruined and we now face significant financial losses. KLM have been utterly patronising, dismissive and rude to us. Have never, ever experienced such bad customer service. Avoid this airline if you value your baggage.