Kuwait Airways review by Annalise 2015-09-19

I booked a round trip flight on this airline from LHR to JFK. I was told that my return flight was cancelled when I arrived to the airport, and that I was rebooked on another airline. When I tried to check in at the new airline, I was told that they could not honor my booking because they were overbooked and that Kuwait did not contact them. Kuwait then told me that they could not rebook me for that day and that they would book me in a hotel and I should wait until they emailed or called me to provide my rebooking information. My complaints to the ticket agent and supervisor were met with coldness and unresponsiveness. They eventually gave me customer service and reservation numbers to call. I did not hear from Kuwait until 3 days later offering me a return flight. In that time I was not successful in reaching anyone at the numbers they gave me and no one had contacted me to even let me know they were working on rebooking me. I eventually bought another return flight on a different airline so I could get home in time for other travel arrangements. Choose this airline at your own risk, but given my experience, I suggest you fly anyone else except Kuwait!