South African Airways (SAA) review by Akesh 2016-08-02

I flew SAA from Johannesburg to New York with family. There were 10 of us and we chose the direct route. Honestly, I would have flown via Dubai, Abu Dhabi, Doha or any other airline to get to NY. SAA is shocking. The quality of the seats are bad, the pockets at the seat are no even cleaned properly. Food choice was chicken or beef. Barely edible. There are no menus, they annouce the choice over their PAA system. Feels like you were flying a rustic airline. TV screens were blurred.I asked for coffee, I was told I could not have any as the staff were busy. Staff sleeps at the back 2 rows of economy class. Late night snacks were oreos or a cold cheese sandwich. Breakfast was awful, also cold and hard croissants and eggs. Yuck!!! Food is disgusting. Staff are old, unfriendly & not helpful at all. You cannot stretch your legs or stand and have a coffee at the galleys as it is against company policy. Ridiculous!!! On such a long flight, people can walk around, stretch their legs etc. Choice of movies were old and limited. Unfortunately for us, having flown other reputable and excellent airlines, this was a complete shock to the system. Will never fly SAA again!