Scoot review by Ly 2017-01-08

Paid 600 for SCOOT from Sydney to Sing with meal included but then when on board they didnt give me meal stating it was not in the bill. They can see clearly from the bill that i have paid extra 17 dollar for meal but decline to give me any food due to their inflexible and poor service, which leads to my decrease in health as i have very bad health already and the flight was 8 hours. They told me to claim the money back when on board however when ask service desk she seems to not care and say nothing can be done, told me to call centre. It took more than two hours to reach them due to my experience hence i gave them the money and told them they just lost their customers, the service lady doesn't care either. Additionally i purchased extra kg for luggage and then my partner who traveled with me exceed his luggage and the staff didnt tell us we could transfer kg which leads to extra charges (400$ to be exact). However after a long complain we finally have a right charge (50$) but took lots of effort and time. To conclude, scoot was the worst flight service i've ever flew with due to their tricky of making money from people and i advise people NOT to book with SCOOT.