American Airlines review by Edgaras 2015-06-07

In February, I and my family took a trip to Cozumel, Mexico. We flew American Airlines and its was the worst experience in my life. The plane from Chicago to Miami had maintenance issues so we had to change the planes and ended up missing our connecting flight to Cozumel. They booked us on the next flight (24 hours later) without consulting us. In Miami we tried to change our flight to Cancun so that we arrive to our hotel the same day 9 hours late but the manager at the re-booking desk was not willing to put us on that flight. We called customer services and they helped us getting on the flight to Cancun. On our way home we had problems again. The plane was 2 hours late to pick us up at Cozumel airport. I also paid $25 extra for baggage because I wanted to bring some souvenirs back home. When we got to Miami we had 30 minutes to get off the plane, get through the passport check, get our bag at baggage claim, return our bag to a baggage check-in (which was closed an hour before the plane is supposed to take off), and get through the TSA. Well since the baggage check in was closed already I could not check it in anymore, TSA ended up taking away all my souvenirs.