Qantas review by ern 2016-01-20

Just wanted to Thank You Qantas for expiring my over 200,000 odd points before I had the chance to use them. It took me a long long time to earn them thats for sure. Why you retire/ expire FF points is a mystery anyway. However, I must say that this practice must be the very best way of turning a loyal Quantas customer into your worst critic. As a result of your policy I, my family , my business staff and as many friends as I can convince will no longer fly with Qantas,...in fact, we will now go out of our way to ensure we never spend a cent of our hard earned money on any Qantas product or partner airline service of any kind ....forever. Thanks again Qantas , and goodbye. Youve made an enemy. EDITORS COMMENT: I've experienced the same and its very very annoying and unfair BUT it's best practice from a financial point of view and you'll be struggling to fins an airline that doesn't expire points after three or so years.