Passenger Review

British Airways review by Peter 2016-10-16

4 / 10

15 October, 2016 by ar

Economy Class

It's always horrible to have to fly economy class and British Airways is not different. That is the sad standard. But what is totally inacceptable is the fact that BA sold me a flight connection that they already knew even before I started my trip I couldn't make the connecting flight. I had to reach a connecting flight at LHR and even though the plane landed on time I was already denied to board my next flight before even having gone through security check. There never was going to be enough time to catch the connecting flight and thus we were rebooked to a later one. Even though this caused a delay of "only" two hours (I don't know about you, but time is very precious to me and is should be to the airlines as well, by force if necessary) it is completely inacceptable. Because if I would have known this while booking my flights perhaps I would have decided to go for a different one with a different airline in the first place.

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British Airways

British Airways

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

4

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

2

Recommend Airline