Passenger Review

Qantas review by Audrey 2017-05-11

5 / 10

10 May, 2017 by ar

Economy Class

Flight from Perth to Brisbane on 19th April aircraft 737 which is not adequate for 5 hour flight. Seating is very cramped, breakfast served in a cardboard box was probably the worst meal I have experienced on any flight. Continual line of passengers down single aisle to use only two toilets. I am sure the crew found this frustrating. The entertainment system was OK but with the screen nearly on the end of your nose this was uncomfortable to say the least, thankfully the passengers in front did not recline their seats. The return trip from Sydney was on a A330 with a little more room but sadly the food was just as bad again served in a cardboard box. What has happened to Qantas? Profit seems paramount with customer service not even on the agenda. Can't imagine flying non stop from Perth to London!!

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Qantas

Qantas

Overall Value for Money

2

Seat and Cabin Space

2

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline