American Airlines review by jeanne

In short, multiple occasions of poor communication at the airport, cancelled flights with hit an miss support, delayed bags after confirming they were on the flight, & rude employees during and after trip. My problem isn't as much that bad things happened, but how many and how the airline handled the situations. I even filled out the the survey that American Airlines sent me. Due to my responses, I expected that I would have been contacted by now (3 weeks later) with al least an email apologizing for the problems I had and appreciation for flying with them. As a result I feel it is important to share with others my experience. At the airport there were many gate changes bouncing people around and very few announcements or information at the gates to help passengers know where they were supposed to be. At one point, there were passengers from 4 different flights at the same gate. In waiting at the gates the next morning, after a cancellation, the confusion of people knowing where to be continued. There was one flight that only had one passenger on board with only a few minutes prior to closing the gates to depart. A gate change didn't let me find out if they were able to track down the other passengers. Throughout the process of delays and lost baggage, there were many extremely rude employees. This continued once I returned home and am trying to get refunds for the problems. The lack of communication and consistent customer support is very concerning for an airline.