Flew on a BA A320 from London to Rome. It was a fairly new plane, but still seemed a bit worn out. Our luggage was meant to be going straight from the plane we were on to this flight, but when we checked with BA to make sure our bags were on the plane, they "had no record of the bags". Also went on a BA Embraer 190 from Zurich to London. The seats in this plane were more comfortable and seemed newer.
3
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British Airways
Overall Value for Money
3
Seat and Cabin Space
3
Customer Service
3
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
2
Recommend Airline