Iberia and Iberia Express review by Amanda 2015-09-06

I wish I could give this airline a 0 star rating. Iberia airline is a complete SCAM. I have never received such horrific customer service in my entire life. I was flying from Porto to Madrid, then Madrid to Chicago with Iberia. A staff member at Porto named Saudia forced me to check my carry on bag, even though it was underweight and carry on size. She checked it without giving me time to look through and pull out my valuables. My flight into madrid was 45 minutes late, leaving us only 15 minutes to make our connection. During this time we had to go through customs and sprint across the Madrid Barajas airport. When I returned home, my luggage was nowhere to be seen. Iberia had lost TWO pieces of my baggage. The contents worth over $4000 when totaled up. It has now been a full week without my luggage. After 6 days, one of my pieces of luggage was found and returned to me. When it was delivered it was absolutely destroyed and had multiple items stolen out of it . whoever stole the items had time to unpack my bag piece by piece and rummage through my clothes. The attendants have no methods for tracing where my second bag is.