Scoot review by HELEN 2017-01-24

I booked online, and wanted to travel with Scoot Perth - Hong Kong, it wasn't until I got to Singapore I realised I was travelling Tigerair for the Singapore - Hong Kong let. First "Jellyfish", if I wanted to travel Tigerair, I would have booked Tigerair. I booked and paid for Meals, and when I boarded my flight Scoot advised, that I had not. When I got to Hong KOng and looked at my booking, I had paid for meals. I also paid for seat allocation $19 AUD per sector, but was charged $48.00 per sector. This I should have picked up when paying, but to be honest, I dropped out of their website, and was so frustrated with the software package that Scoot uses, I was about to give up and not book at all. I went to Scoot Desk in Singapore to advise that no meal was provided, they said we didn't pay. I also advised that the seat allocation had been dropped off their system, after I paid extra (as I was travelling with my son, I wanted to sit next to him). I have now been on the phone holding for 40mins and speaking for over 30 mins to try to sort this mess out. Scoot is understaffed. And this definitely wasn't a cheap ticket. 2566 AUD return for 2 persons Perth-HKG-Per