British Airways review by Steve 2016-11-17

I booked flights with BA from London-Kuala Lumpur-Bandar-Kuala Lumpur-London. These were all booked at the same time and they also took the booking, therefore contract, with Royal Brunei Airlines (RBI) for the KL/Bandar/KL legs. For whatever reason RBI cancelled one of the flights, and it was only by accident that I found this out, by going on the BA website. I had to change a flight and waste a day in Brunei. BA have refused all responsibility, even on the lack of communicating the cancelled flight to me. I find this deplorable after booking everything through BA. I would certainly never book anything direct with BA again, as this lack of service by a major carrier to a customer is despicable.