Aeromexico review by Dorryl

Last year we had to come home early from our trip in Mexico due to the death of our 10 year old grand daughter. We "thought" we had a year to use the partial credit for our return trip next month. Come to find out Aero Mexico starts the year from the date of purchase, not when they are used, (who knew?). We appealed to Aero Mexico, they were "very sorry" but nothing they could do. They did thank us for using their airline. I explained our situation to them and the trauma our families went through and are still going through. We are talking about a huge amount of money here, (about $250.00). I emailed A.M. when I received the denial and told them that I hope they do not have to suffer what we did, plus the total dis concern of a company like A.M. Many airlines to choose from when going to Mexico, suggest ANY OTHER than A.M.