Malaysia Airlines review by Joseph 2017-07-31

Part 1 Not very happy with your service and how your customer service time is being run. You cancel the Kuala Lumpur to Darwin was cancelled that leg on the 20th of June 2017 and I called and confirm a new route from Kuala Lumpur to Singapore to Darwin on the 21st of June 2017, took ages to get that flight but I double check Today and you cancelled the Singapore to Darwin leg without any notice and no phone call or email, lucky I checked because I would be stuck in Singapore. Then speaking with the customer service person Today, he has zero percent experience in helping me out totally said all flights are cancelled including the out going ones but I check, the customer service person is only guessing and did not assure us with what going on. After spending almost 2 hours on the phone finally got a flight from Kuala Lumpur to Perth to Darwin, its a great way to lose future customers and we get treated like a number at the end, you don't care for us, just care about making money from us.