Passenger Review

Spirit Airlines review by Holly 2017-08-06

2 / 10

15 August, 2017 by ar

Economy Class

Spirit is the worst airlines ever. I bought my son Andrew Blinn-Brown a ticket from Baltimore to Seattle on 6 August 2017. He checked in an hour and a half early for the flight got to the gate 30 minutes early and the gate was closed. The plane sat for 30 minutes while 7 passengers plus my son waited. After the plane left, the gate agent Kai admitted she had made a mistake and closed the gate early Andrew was rebooked on a flight to Las Vegas then Seattle arriving at 1AM instead of 10AM. A day wasted, waiting in an airport and a night sleeping on an airport bench- no food or hotel voucher despite Spirit's admitted mistake. I spent 2 1/2 hours on the phone talking to customer service Armam, someone who wouldn't give their name and Katie and no one could help. One of the passengers was in tears because the same thing happened to her 2 days ago and they charged her an additional $99 to book this flight that she missed. Will never fly Spirit again!

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Spirit Airlines

Spirit Airlines

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline