Turkish Airlines review by Al 2015-08-31

Me or my family will never fly with this Airline again. Apart from not having any food for children on board, we travel with a 2 year old and 11 year old, this airline and its staff turned our return journey into a nightmare. Three of our group of 6 were travelling on non UK passports, but all had Indefinite leave to remain in the UK stamped on their passports meaning no visa's are required to enter the UK. Yet at the check in at Bangkok they kept asking them for their visa's and it took us an hour to get checked in at the desk, they even called the UK Embassy in Bangkok and took photo's of our passports. Just before we departed they then came and told my wife that the brand new suitcase which she bought in Bangkok and was using for the first time had got caught up in the mechanism and had to be wrapped in polythene. We complained to Turkish Airlines on both counts but they dismissed our complaint about the check in at Bangkok, saying it was up to passengers to have the correct paperwork, and refused to reimburse us for the luggage.