American Airlines review by Mikaela 2017-06-27

Wanting to leave a little thankful shout out to this airline and an employee. Last week, June 20th, my family and I were flying from Dallas to Cancun on Flight 515. My younger sister lost her backpack at the airport and we had to board the plane without it. Customer Service said we would never get it back since it didn't have any identification on it and because unattended bags get immediately confiscated by the police. The following day I received a voicemail from the flights supervisor, Jessica, telling me she had found the backpack and had sent it on the next flight to cancun. Amazingly we were able to be reunited with her backpack. Thank you so much! 5 star airline and 5 star employees!