Air India review by Frances

The Air India staff at the international transit desk in Delhi airport ask people to wait - often hours- while their bags are 'found' in the baggage area for transfer to the Air India flight. They try to make passengers coming from other airlines with the piece system pay exorbitant fees because AI's limit is 20kg. They told me that my bags were 6 kg more than they actually were. The woman who took my cash payment tried to say that it was one $100 bill short... but there is was clutched by her finger against another bill. Finally, after I had paid, they stalled giving me my new boarding pass.