Passenger Review

United Airlines review by Leong 2013-12-10

6 / 10

09 December, 2013 by ar

Business Class

Boeing 747 Sydney to Los Angeles & return. 737 L.A. to Houston & return. We chose the upstairs Business Class seats, peaceful, completely lie-flat, & very comfortable. Planes were a bit old, United now using 777's for this sector. Stupid woman in L.A. wouldn't let us into their lounge in after arriving from Sydney & waiting to go to Houston. Complaints in writing to United management ignored. United staff in Houston airport fantastic & very helpful. Otherwise everything else quite good, would travel again with United, excellent value for money in Business class with special fares.

6

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United Airlines

United Airlines

Overall Value for Money

4

Seat and Cabin Space

5

Customer Service

4

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline