United Airlines review by jay 2016-03-06

The worst first class experience of my life. The ticketing agent from united mis-spelled my fiance's middle name at the time of booking (spelled Lianne as LiaMne) so they made a huge fuss about it and changing the name. As we were about to miss our cut off time I asked for the manager to assist and was told that just because I booked a first class ticket it does not make me special and they were to busy to assist. I said the whole POINT of first class is that I am special and I paid dearly not have to deal with issues. They then refused to call the airline and made me rack up 45 minutes of roaming time to change the name and then miss the flight. After missing the flight the perfect part was the super rude unhelpful lady says with a laugh to me "guess Mr special is just Mr Normal". We then had to drive 6 hours to New York City to catch a business class flight the next day causing me to miss half the meetings i was flying to Italy for. On the plane the food was poor the service was slow. My seat did not recline all the way and TV system kept crashing. They moved my luggage around to add economy hand luggage above my seat and then moved my Jacket.