Volaris review by Brenda 2014-06-25

VERY BAD SERVICE!! Our flight was canceled and we were not told until we were at the airport. The employees are very rude and offered no help. They refused to give me another flight that same day or the next day and just told me that there was nothing they could do and no one in charge to talk to just call the corporate office. I had to call the corporate office 4 times before anyone helped me, as they were also very rude, and all they did was change my flight to leave from Tijuana airport. I had to waste time and money to drive to Tijuana and the employees there were even worse. They still charged me an additional fee for not registering online! I tried to explain that the machine at the airport did not register us and it said we had to see an agent but the employee was so rude and said he did not care and he knew we had money so pay or get out of the line. We never even got an apology for the inconvenience let alone any reimbursement for the time and gas for driving all the way to Tijuana. This is the worst experience I have ever had. NEVER USE THIS AIRLINE!!