American Airlines review by San 2015-01-19

JFK-SFO-LAX-LAS-JFK with American Airlines were the worst four flights of my life! Ground staff and cabin crew were rude, arrogant, impolite, unpleasant, unprofessional and inefficient. They were badly groomed as well. The cabin and seats were so dirty and disgusting. Very old and worn out planes and interior. 99% of the cabin crew were very old and arrogant and I am not sure how they will assist passengers incase of an emergency because they are very old and they weren't very happy to see any of the passengers. It was clearly shown by their facial expressions, body language, attitude and tone of voice. Not a single crew member on any four of the flights I took even bothered to say hello or welcome or even smile with me or any other passenger including the passengers who were flying with me. Terrible terrible terrible! Obviously we had to purchase snacks onboard because AA does not offer food. The snack options were very limited and if you were seated at the very back of the economy cabin you will never be guaranteed whether you will get the snacks you wanted to buy because they only stock few onboard and they get sold out half way through. Even during the selling of snacks and drinks the cabin crew looked very displeased that they had to do it. The cabin crew were extremely badly groomed. Wearing their own ties, colourful hats (for christmas), badly ironed clothes, uncombed hair. They looked like a bunch of homeless people wearing their own clothes which they collected from bins. There was no UNIFORM! Every single one of them were wearing different things. I am Shocked and disgusted by the behaviour and appearance of the cabin crew! The ground staff are equally bad. The economy seat had hardly any legroom. If you are a tall person you will have a hard time moving in your seat because it is so small with no legroom. We even bought extra legroom seats and still there was not enough legroom. All four flights were delayed and took off hours late. We were boarded late and then had to sit in the aircraft for at least 1 to 2 hours before take off. As a result our plans had to be cancelled and changed. Since none of the passengers were informed or given a reason for the delay few passengers started to ask the cabin crew what was going on. Few minutes later the purser or the CSD who made the announcement (more like barked at the passengers) on the PA to inform the passengers what was going on sounded like "Just suck it up, shut up and wait. Don't bother us". I do not recommend American Airlines to anyone. Please don't waste your money. It's a terrible airline. I will never fly with AA again.