American Airlines review by Cori 2017-03-07

First off, we flew from Omaha with our destination being Birmingham AL. Our flight in Omaha was delayed an hour and our gate attendant completely checked our bag to our destination knowing that we had a connecting flight in Charolette, NC. Therefore, we missed our connecting flight in Charolette. We had questions about where our bags would go since we possibly will be staying in Charolette. We were told different things, and no one could help or retrieve a location or our bags themselves. So we are stuck in the airport without our belongings trying to pay for a hotel without clothes or anything. Literally the worst flying service and accommodations I have ever experienced. Am not wanting to pay for a hotel after spending money on a crap ticket. Sleeping in the airport was not in our plans. Still have no idea where our bags are... Never flying American again.