Virgin Australia review by Robyn 2015-11-12

OH NO we won a Virgin Upgrade!! What a pain!!! 1. The offer to "bid" came in an email from Virgin 2. Bidding involved using a page with a lot of smaller print and a prominent sliding scale. The lowest bid shown was the same amount as our original flight price. It appeared that the bid entered is the modified price to then pay for the flight. If you are sight impaired, or do not have good English language skills, or have poor literary skills - Beware this is not as simple as the sliding mechanism would appear. 3. Enter a bid - there is no summary shown to indicate your final total cost. Hit "submit." 4. We got a confirmation email - at 9.09pm on the same night that our "Congratulations you have won email arrived at 2.20am. We do not have smart phones. We are not continually tuned in to our emails. We had no way to cancel our erroneous bid! 5. But there's more! With no further communication from Virgin we received another "congratulations.." email for our return journey another $200 each!! We rang them, we filled in forms, we tried to reason with them - all to no avail. 6. Their sliding scale cost us $800 and the upgrade was poor value!