Jetstar review by Osman

From Queensland to Sydney I was charged A$60 for 2kg excess of hand luggage. There was items I could have disposed of to come within the limit. No opportunity to do that. Put under time pressure, despite adequate time before departure. Ground staff handling the weighing of hand luggage very arrogant. Was told outright I’d i have a problem call customer service. I did exactly that. Call 3 agents via online chat. Same message “Sorry Sir that you are disappointed, however this is strict policy.....” dont be fooled by the low cost fare. Be careful of the extras which could be more than the ticket.