Passenger Review

Qantas review by Stuart 2016-06-08

2 / 10

07 June, 2016 by ar

Economy Class

Don't fly Qantas. When I booked I was given a 16 hour layover in Sydney, but I was NOT told I needed a visa even to stay in the airport. I did not have one so was not able to board the first flight. Qantas wanted $600 for change fee and far difference even though it was not my fault. They would not wave the fee and fare difference. I protested through my credit card company and was refunded. But DON'T FLY Qantas. They are money grubbing and have an inflexible and unhelpful customer support policy.

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Qantas

Qantas

Overall Value for Money

1

Seat and Cabin Space

n/a

Customer Service

1

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline