American Airlines review by Richard 2016-06-15

I am a frequent flyer currently working on my second million miles. Most of my accumulated mileage is on other airlines. AA's merger with US Air has resulted in better scheduling out of my home city. Recently, I decided to try AA again due to an attractive European fare for my wife and myself. The trip was a nightmare requiring 60 hours to get to Athens Greece due to equipment malfunctions which led to weather delays and crew timeouts. It took 9 days for my baggage to catch up with us. We were instructed to purchase clothes and toiletries for which we would be reimbursed. It has been a month since we first attempted to file for reimbursement. AA has given us very poor directions on how how to file and does not support its website. You are unable to talk with a human. Bottom line is that they are showing no serious interest in reimbursement. American Airlines was once a respectable airlines with decent customer service. No more. My hard learned advice is to avoid AA.