easyJet review by Abigail 2016-09-28

On the morning of our flight we got a text message to advise our flight had been cancelled. After hours of being on hold we finally spoke to a customer service representative who in effect told us there was nothing she could do. I asked to speak to a manager and got passed to Darshika, she advised us that we could find an alternative mode of transport and would be refunded the extra we had to pay. As there were 7 members of our party we could not find any alternative flights from anyway in the country to get us to Ireland in time for the wedding. We had no alternative but to book a ferry from Cairnryan to Belfast which cost us £1000 plus the cost of petrol for 2 vehicles and the ware and tear of the vehicles for a 1000 miles round trip for both vehicles. Not to mention the 24 hours wasted on travelling. After arriving home I followed the policy's and procedures to have our money refunded. They did refund the flight money but after months of contacting EasyJet regarding the extra expense of getting there via car and ferry, we received a reply tonight telling us they will reimburse us approximately £80 which doesn't come close to the £500 extra we had to pay out.