Passenger Review

Ethiopian Airways review by Peter 2017-01-06

8 / 10

05 January, 2017 by ar

Economy Class

My wife and I flew Ethiopian Airlines, Cape Town-Addis Ababa-London Heathrow (economy, return) over Christmas-New Year. We were pleasantly surprised. Flights on all four legs of the trip departed and arrived on time, luggage arrived safely, aircraft were comfortable and generally clean, ground and on-board staff were efficient and pleasant, and food quality very good. With a substantial fare saving over their nearest competitor, I wish to point out some inconveniences (rather than complaints) for the benefit of those considering flying Ethiopian: 1. You can't check-in online at LHR, so be prepared to endure a long and somewhat chaotic queue. 2. Infotainment system didn't work on either of the African legs of the flight. 3. Not all fellow-passengers seemed familiar with airplane toilet etiquette (hand basins left full of water, paper towels strewn on floor) but nothing worse than that. 4. Don't expect all fellow passengers to necessarily obey seat-belt signs (wheels on ground, bottom out of seat in some cases) and be prepared to join the melee for overhead locker space on boarding. Will we fly Ethiopian again? For what we paid, yes.

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Ethiopian Airlines

Ethiopian Airlines

Overall Value for Money

5

Seat and Cabin Space

5

Customer Service

4

In Flight Entertainment

2

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline