Scoot review by Robert 2016-08-01

Before my return trip last week I would have rated Scoot as 10, great value for money. However after a serious accident in Malaysia & needing to return to Australia urgently I went to Scoot Changi at midday explained the situation & asked if I could get on a flight back that night Tuesday rather than the one I had booked on Thursday (I knew I would not recover any money back). Their answer yes for $750. The most I have seen for the Gold Coast - Singapore leg has been around $380-400 either way, in fact my total return trip with larger seats, meals, 20kg luggage, lounge in Changi was $520. I said that this seemed unreasonable, & especially so as I know that they resold the seat I had booked. They said the high cost was due to a nearly full flight & due to my urgency to get back to hospital I was forced to pay what they asked. On the flight there were still quite a few empty seats available!