Passenger Review

Frontier Airlines review by Sumer 2016-01-05

3 / 10

04 January, 2016 by ar

Economy Class

This is the worst airline I have ever used! 10 hour delays, 1 out of 15 different employees that we encountered where actually professional. Their employees are rude and act like teenagers (but aren't) running a flight, EXTREMELY UNPROFESSIONAL. We were given food vouchers after 4 hours (expire in 24 hrs)of a delay but ofcourse had already eatin (had a 5yr old with us) and most everything was closed in the airport at that time and they would not re issue them for our next leg of the trip. Then I receive a voucher for 100.00 (via email) toward our next trip, but ofcourse that expires in 90 days. If ur really sorry for your horrible service u would actually issue a voucher that a family would have time to use. EDITORS COMMENT: I know that seems a really bad gesture considering the delay but it's more than many airlines offer and at least they actually gave the $100 rather than you having to chase it up - should be for longer than 90 days though - that's not much time.

3

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Frontier Airlines

Frontier Airlines

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline