Passenger Review
American Airlines review by Basil 2016-08-08
5 / 10
07 August, 2016 by ar
On 31st July We flew on AA1666 from Orlando to Philadelphia the flight was delayed for 1hour .We missed our connecting flight to Manchester AA734, after running in 95degrees from 16B to 26A to find the gate closed, sent to"customer service" where it took the lady "assistant "about 1.5 hours to print boarding tickets for 2 of us and 4 others, printing 8 tickets looking at them for several minutes and putting them in the trash bin.We were then told to wait outside for a mini van to take us to a Hotel. The 11 seater min van already half full took 13 of us to a "Quality Inn", which was a motel 25 miles away, with me hanging onto the door and my lady partner sitting on the spare wheel by this time we were exceedingly hungry having missed our evening meal, there was no food available until the next day and the "hotel" did not have a phone !!! We were unable to cancel a taxi waiting in Manchester and had to pay £70 later.We were taken back to the Airport at 10.30am for our flight at 8.55 pm. in the same overcrowded mini bus. Having travelled the World since I was 18 and being delayed 3 times for 1 day.This the first time I have Complained. This was my first and last flight with American A
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American Airlines
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline