Scoot review by Mark 2017-01-25

I had booked two Scoot business seats Hong Kong to Singapore in May 2016 and a further two business seats Singapore to Perth. Scoot had neglected their duties to inform us that they no longer fly out of Hong Kong and placed us on a Tiger Air flight leaving Hong Kong on the 13 Jan 2017. We were not informed of this change until late Dec 2016. I tried to seek clarification and compensation for the price variation between economy Tiger Air and Scoot business. Clearly there is a huge difference in what we paid for and what we received. The call center could not assist us due to their computers crashing at the time. At Singapore Airport Scoot could not assist with our situation eithger. I rang today 25/01/2017 to seek compensation for the price we paid for Scoot Business and the Tiger Air flight we both experienced. I was told by the Scoot call center they could not assist. Too bad! Scoot does not have a complaint section other than the ineffective call center to resolve a simple issue of compensation. Singapore Airlines as the parent company should take some ownership of complaints regarding Scoot. No one seems to care. I would not recommend Scoot to anyone.